What are your customer service hours?
Our customer service representatives can be reached Monday - Friday, from 11:00 AM - 6:00 PM, Pacific Time. They can be reached at 323.655.1960 at extension 103 or email firstname.lastname@example.org.
How do I ask a question about an item?
Please submit all inquiries to our online team (email@example.com) or call the store 323.655.1960 extension 103.
How long are items available for sale on your website?
Items are available for approximately 3 weeks to 1 month.
If I'm in Los Angeles, can I come by and see items available for sale on your website?
Yes, we are happy to show items in person that are available for sale. Please contact us at firstname.lastname@example.org
Do you accept discounts/offers made on items for sale?
We do not give discounts nor can we accept offers made on items for sale.
What are my payment options?
We accept PayPal and all major credit cards. We do not accept money orders, personal checks and/or bank transfers.
Do you charge sales tax?
We charge CA sales tax 9.00% on any items shipped within the state of California.
What are your shipping fees?
Domestic shipments are free, no matter how many items you buy. We ship USPS Priority which comes with tracking and signature confirmation.
International shipments are $45.00 USD flat fee per order no matter how many items you buy. You'll save on shipping when buying multiple items. We ship USPS International Express Mail (EMS) which comes with tracking and signature confirmation. Remember, international buyers are responsible for any customs fees, taxes and/or duties.
How frequently do you ship?
We generally ship twice a week.
What is your return policy?
All sales are final. No exchanges, refunds, or returns. Please note that most of the highly-edited pieces we showcase are gently worn unless stated otherwise. We guarantee authenticity. Please feel free to ask us any questions regarding size, fit, style, condition, etc. at email@example.com.
Do you offer layaway?
We do not offer layaway.
Below is a general size conversion chart. It's important to use this chart as a general guideline and always carefully check an item's specific measurements before buying.